Bakingo

Name: Bakingo
Address: Ward No-7, No. A1 & A2, GF, 'A' Wing Laxmi Palace Apartment Condominium House No. 191, CTS. No.801, Pune, Maharashtra, India
Telephone: +918882553333
Price range: $
Rating: 4.3

7148 votes

#1075 of 5064 restaurants with desserts in Pune

$$$$ Price range per person INR 200 - INR 400

Ward No-7, No. A1 & A2, GF, 'A' Wing Laxmi Palace Apartment Condominium House No. 191, CTS. No.801

Pune, Maharashtra, India

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Bakingo provides food delivery for the convenience of its customers. The cooks here prepare tasty tiramisu, cheesecakes and chocolate cakes. This place is famous for great coffee. The good staff reflects the style and character of this place. Spectacular service is something that guests highlight in their reviews. But people rate this spot below average on Google.

Frequently mentioned in reviews

yogesh

pastry was upside

dense

the frosting

lotus biscoff cheesecake

the cupcakes

flowers

knife

was stuck

tried their Belgian chocolate

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Ratings of Bakingo

Zomato

(4.3/5)

7108

Google

(3.9/5)

Visitors' reviews on Bakingo

/ 630

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Yash Saraf a month ago on Google

Extremely disappointing experience with Bakingo. I ordered a birthday cake along with a greeting card for a special celebration, but the entire order arrived in a completely ruined condition. The cake was melted and damaged during delivery. The chocolate had melted, the cake had lost its shape, and the strawberries were scattered all over. It looked nothing like a birthday cake that you would present to someone. It was embarrassing and completely spoiled the celebration. Even the greeting card was damaged and smudged, which clearly shows that the order was handled very poorly during transit. What made the experience even worse was the customer support. Most of the responses felt like AI-generated automated replies rather than actual support. It was extremely frustrating trying to explain the issue, and there was no proper human assistance to resolve the problem. Despite sharing the images and clearly showing that the product was damaged, the customer care team was not willing to provide a proper refund or resolution. When customers pay for a premium cake delivery service, they expect quality, careful handling, and responsible support. Unfortunately, Bakingo failed on all three — product quality, delivery handling, and customer service. I would strongly advise others to think twice before ordering if customer satisfaction and accountability are not taken seriously. Service: Delivery Food: 1 Service: 1

Response from the owner a month ago

Dear Yash, We're sincerely sorry to hear about your experience. Please know that this doesn't reflect the high standards we aim to uphold. We understand your frustration and would like to make things right. Thank you for bringing this to our attention. Thanks Team Bakingo

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Surabhi Jaiswal a month ago on Google

These people just play with the emotions. Always delay in delivering and their service is beyond awful. I would not recommend anyone to buy cake from these extremely unprofessional people. They should realize what they are doing to customers. Food: 2 Service: 1 Atmosphere: 1

Response from the owner a month ago

Dear Customer, We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority Regards, Bakingo.com

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Akshada Deshpande 2 months ago on Google

Awesome quality, awesome taste, awesome packaging..deserves 5 ..Loved it Service: Delivery Meal type: Other Price per person: ₹200–400 Food: 5 Service: 5 Atmosphere: 5

Response from the owner 2 months ago

Hi Akshada, I’m so happy to hear you are pleased with us. Bakingo strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. We count ourselves lucky to have you as a customer. It’s people like you that inspire us. Thank you again! Manager Bakingo

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