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Coffee is great, try it. The Allure Grand Resort ( A River Side Resort and Spa ) is well known for its great service and friendly staff, that is always ready to help you. A lot of reviewers think that prices are adequate for what you get. It's a pleasant place with the spectacular ambiance. This place has got Google 4.3 according to the guests' opinions.
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Visitors' reviews on The Allure Grand Resort ( A River Side Resort and Spa )
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Nikita Sontakke
a month ago on Google
Our stay at Hotel Allure Grand was nothing short of magical. Location: Absolutely the best location, you get the beauty of both the river and the snow-covered mountains. With fresh snowfall and fairy lights on the trees, the property looked like heaven. The nightly bonfire was such a highlight, just stepping out for a short walk and sitting by the fire felt incredibly comforting. Rooms: Spacious, clean, and thoughtfully designed. Large bedroom, comfortable big bed, cozy sofa, and direct views of snowy mountains and valleys. The washroom was spotless and I especially loved the patchouli shower gel touch! Food: The buffet spreads for both breakfast and dinner were extensive and covered almost everything. The staff was well-trained, attentive, and very sweet. One evening they had live music, such a beautiful and memorable experience. Service: Exceptional room service. The team even helped us arrange medicines when needed, which meant a lot. Very prompt and caring. Overall, an amazing experience. This is definitely a place we would love to come back to, next time with our families.
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santanu
a month ago on Google
Your response unfortunately misrepresents the actual events and shifts responsibility instead of addressing the real issues we faced. You state that you advised us to hire a 4x4 vehicle for the final 6 km. This is not accurate. At no point were we clearly told that we must travel only by a 4x4 vehicle to reach the resort. In fact, when we specifically informed your team that we were traveling in a 2x4 vehicle, your reservation team confirmed that it was allowed on the main road. However, while en route, we learned that traffic police had stopped 2x4 vehicles on the main road, and this same information had already reached your own travel desk. Around 5 PM, I personally received a call from your travel desk informing me that 2x4 vehicles were getting blocked. When I arranged a conference call with both your reservation team and travel desk together, your staff member was unable to justify why she had earlier confirmed that 2x4 was allowed. Instead of taking responsibility for providing incorrect or outdated information, excuses were given. The same pattern was repeated while speaking to your Managing Director — there was no genuine attempt to understand the ground reality or the safety risks we were facing. Instead, the tone of the conversation was more along the lines of “when others are coming, why can’t you?” — which is highly insensitive and unprofessional, especially when we were traveling with a child, witnessing accidents on slippery roads, and dealing with rapidly changing traffic and weather conditions. Claiming that “roads were passable” ignores the real-time traffic police restrictions, slippery conditions, and safety risks that guests were facing. Just because a 4x4 may have been able to pass does not mean it was safe or practically possible for every guest — especially when your own team had earlier confirmed that our vehicle type was acceptable. Most disappointing is the clear impression that your team was more focused on protecting the advance payment rather than cooperating with guests during a genuine emergency. The overall communication felt money-minded, with more effort spent on justifying why refunds or credit notes should not be given, rather than supporting guests who were stuck due to adverse weather and official road restrictions. For a property that claims to be a 4-star resort, this level of customer handling, lack of accountability, and poor empathy is unacceptable. A true 4-star experience is not just about rooms and location — it is about how guests are treated during difficult situations. I am sharing this so that other travelers are fully aware: Be extremely cautious with advance payments, cancellation flexibility, and verbal assurances from this property. What is communicated before arrival may change on the ground, and support during emergencies is not guaranteed. This experience was extremely disappointing and does not reflect the standards expected from a premium resort.
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shubham sholapur
a month ago on Google
Wonderful stay, good food, good hospitality. Over all experience 10/10
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Response from the owner
a month ago
Dear Mr. Shubham sholapur, We sincerely appreciate your positive feedback. It’s wonderful to know that you enjoyed your stay, our food, and hospitality. We look forward to hosting you again in the near future.Regards,Shweta SoniTeam Allure Grand Resorts, Manali
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