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Response from the owner
2 months ago
Hi Vency,We’re truly sorry to hear about your experience and deeply regret that your visit didn’t reflect the standards we’re known for. Your feedback is extremely valuable to us, and we take every point you’ve mentioned very seriously.Our team has already been informed, and we’re addressing each concern — from hygiene and maintenance to food quality and service consistency, to ensure this doesn’t happen again.We’d also like to personally apologise and understand your experience better. Please share your contact details via DM or call us on +91 98221 03419, so our management can connect with you directly.Thank you for bringing this to our attention, your honest feedback helps us do better.Warm regards,Team Alua Merces