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Response from the owner
a month ago
Dear Mr. Vinus Singh,We’re very sorry for the disappointing experience you had. The issues you’ve mentioned—overcooked food, missing accompaniments, forgotten orders, billing without consent, and poor service handling—are serious and completely unacceptable. This is not the standard we aim to deliver.Your feedback has been shared with our kitchen, service, and management teams for immediate review and strict corrective action. The points about staff knowledge, order handling, billing, and basic service etiquette will be addressed without delay.We understand your frustration, and we regret that your visit turned out this way. If you’re open to it, we would appreciate a chance to speak with you directly and make things right. Please contact Raj at 7462007500 so we can assist you personally.Warm regards,Seventeen Degrees Hotel Co. Pvt. Ltd.