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Response from the owner
3 months ago
Hey THE CHEMIST,I'm so sorry to hear that your experience at our bakery was disappointing. I want to start by acknowledging your frustration with the staff's behavior. It's unacceptable for our team members to not make an effort to welcome and attend to customers. We understand that our staff's behavior is not up to our usual standards, and we're truly sorry for the way you were treated.I want to assure you that we take your feedback seriously and are taking immediate action to address this issue. We will be having a team meeting to discuss the importance of customer service and ensuring that our staff is providing the best possible experience for our customers.Regarding the product details, I apologize if our staff didn't take the time to explain the features and benefits of our products. We strive to be transparent and enthusiastic about our products, and we'll make sure to remind our team to do the same.I want to thank you for being a loyal customer and for taking the time to share your concerns. Your feedback is invaluable to us, and we appreciate your honesty. If you could please call us at 088808 88311, we'd love to discuss your experience further and make it right. We're committed to resolving this issue and ensuring that our customers receive the highest level of service.Once again, we apologize for the disappointing experience, and we look forward to the opportunity to serve you better in the future.Warm Regards,Team Sharma Bakery