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Response from the owner
3 months ago
Thank you for leaving your one-star review. It’s always refreshing to see such dedication to publicly sharing your concerns, even when the facts may have been slightly...misaligned.We understand that returning damaged products before receiving replacements might seem like an outrageous policy. After all, ensuring that the damage wasn't self-inflicted is such an unreasonable thing to do, right? Clearly, our effort to maintain fairness and quality across all customers pales in comparison to the gravity of not immediately fulfilling your request for free cookies. That said, we sincerely apologize for the inconvenience this has caused to your otherwise busy schedule of reviewing businesses. Please rest assured, we are always here to address issues responsibly and to protect the goodwill we've built with our valued customers—despite the occasional hiccup of misunderstanding. Should you wish to resolve the matter amicably, you can always reach us at. We're happy to work with you directly, as long as the reviews stay constructive, not performative.