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Response from the owner
24 days ago
Dear Guest, Thank you for sharing your feedback regarding your recent stay at Zone by The Park, Chennai. Please accept our sincere apologies for the inconvenience caused due to the lapse in our service.We truly value your feedback and are pleased to know that you found our hotel up to the mark. We understand how important it is to receive a proper hotel bill, especially when traveling for business. As your booking was made through Agoda, billing issues can sometimes occur due to third-party policies. Moving forward, we will ensure clearer communication about such procedures to provide a smoother experience for our guests.Please rest assured that your concerns have been noted and shared with the relevant teams to prevent similar situations in the future. We sincerely hope this experience will not deter you from staying with us again, and we look forward to welcoming you back for an even better experience next time. Best regards,Front Office ManagerR. Balamurugan