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Response from the owner
a month ago
Dear Guest , Namashkar!! Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your recent experience at Zahtar and deeply regret the inconvenience caused to you and your family. We sincerely apologize for the delays in service, the quality of the food, and the issues you faced with both the paneer tikka masala and tandoori rotis. This is certainly not the standard we strive to uphold. Your feedback has been shared with our kitchen and service teams, and we are already looking into the matter seriously to ensure this does not happen again. Regarding the billing confusion and the response you received from our staff, we apologize if our team came across as rude or unaccommodating. This is unacceptable, and we will be conducting internal training to ensure our guests are always treated with the utmost respect and courtesy. We genuinely value your feedback as it helps us improve. We hope you will consider giving us another chance to serve you better in the future.