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Response from the owner
a month ago
Dear Mr. Goel,We are truly sorry to read about your experience and understand your frustration. This is certainly not the level of service we aim to provide, and we sincerely apologise for the delay and the communication that followed.January 2nd was an exceptionally busy day for us, but that is not an excuse for making you feel unheard or unattended. Your time and money are valuable, and we regret that we failed to meet your expectations on this visit.Your feedback has been shared with the management team, and we are addressing the staffing and service gaps to ensure this does not happen again...Thank you for bringing this to our attention, at the restaurant and now again..Warm regards, Team Wok & Roll