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Response from the owner
2 months ago
Dear Santhosh Vijayan, Thank you for taking the time to share your valuable feedback. We sincerely apologize that your recent stay did not meet expectations. Your comments regarding the cleanliness of the linens, overall hygiene, and the condition of the Wi-Fi setup are concerning, and we understand how these issues may have impacted your experience. Please be assured that we take your feedback seriously. We are currently reviewing our housekeeping protocols and implementing immediate measures to enhance our deep cleaning processes. Additionally, we are in the process of upgrading our Wi-Fi infrastructure to ensure a more reliable and seamless internet experience for our guests. We genuinely appreciate your honest observations, as they help us identify areas where we must improve. We hope you will consider giving us another opportunity in the future to provide the high standard of service that White Gate Residency is committed to delivering. Sincerely, The Team White Gate Residency