WEST INDIA Co.

Dear Aadityaa, Thank you for sharing your detailed feedback with us. I sincerely apologize for …Dear Aadityaa, Thank you for sharing your detailed feedback with us. I sincerely apologize for the disappointing experience you had at our restaurant, especially on a day that was meant to be special for you. We value every guest, and it’s clear we fell short of the standards we strive to uphold. Regarding the service delay, we acknowledge that the wait time for your platter was excessive, and we will work closely with our kitchen and service teams to ensure this does not happen again. Your concerns about the main course dishes are also noted, and we will review the preparation process for these items to improve their quality and consistency. About the water bottle charges and service tax, I deeply regret that this was not communicated transparently. We will ensure our staff informs customers about pricing policies beforehand to avoid misunderstandings. We are also addressing the gaps in staff attentiveness and service quality. Your feedback will be shared with the entire team, and additional training will be implemented to enhance our service standards. Warm regards,More

Dear Sonika, We sincerely apologize for the experience you had at our restaurant. Customer satisfaction is our top priority, and we deeply regret falling short in meeting …Dear Sonika, We sincerely apologize for the experience you had at our restaurant. Customer satisfaction is our top priority, and we deeply regret falling short in meeting your expectations. Please rest assured that pest control is conducted regularly to maintain hygiene and cleanliness. However, we will immediately investigate and address this issue to ensure it doesn’t happen again. Regarding the mineral water charge, the price is clearly mentioned in our menu as per our policy. Nonetheless, we apologize if this was not communicated properly by our staff during your visit. We have also noted your feedback about the food quality, service time, and overall experience. These are not reflective of our usual standards, and we will be taking corrective measures, including retraining our team to ensure attentive and efficient service. We genuinely regret the inconvenience caused and would like the opportunity to make it up to you. Please feel free to reach out to us directly so we can address your concerns more personally. Warm regards, Team WIC More