Laly's Avatar

Dear Customer, Thank you for reaching out to us. We sincerely regret any misunderstanding regarding your order. As per your request, no sugar was added to your coffee. However, since it was made purely with milk, it may have had a naturally mild sweetness. Additionally, as only the tea was specified to be "not strong," the coffee was prepared at its usual strength. At Laly’s Avatar, we ensure that both our coffee and tea are made with strength and purity in mind. Unless specifically requested, we don't compromise on strength. Regarding the packaging, we use high-quality, food-grade pouches designed to retain heat while ensuring safety. These pouches are FDA-approved, made from high-micron material, and are fully recyclable. We truly appreciate your input and look forward to serving you again. Please feel free to share any specific preferences in the future, and we’ll be happy to customize your order accordingly. Best regards, Laly’s Avatar

Dear valued customer,We apologize for the inconvenience. You had selected the option 'No cutlery, tissue, straw, etc.' which led us to assume you were ordering from a home setting or had the necessary serveware. As a result, we did not include cups with your order.To avoid this issue in the future, please either deselect the 'No cutlery needed' option or mention in the instructions that you require cups.Thank you for your understanding, and we hope you will give us another opportunity to serve you better.