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Vasanth's Kitchen
3 months ago
Thank you for your feedback. We truly apologize for the slight delay in your order—it was just a 3-minute delay, and we did not share any updates as our system currently doesn’t allow restaurants to do so. It's possible that the delivery partner may have updated incorrect information, possibly due to their incentive-based targets. We always aim to serve the best food in the zone, and we hope the quality of the food met your expectations. We kindly request that your review reflect the food and service provided by the restaurant. For delivery-related concerns, we recommend raising a complaint directly regarding the delivery partner through the app, so the appropriate action can be taken. A 1-star rating for a minor delivery delay impacts our entire team’s effort, especially when our primary focus is food quality and hygiene. We truly hope you’ll consider revising your rating based on the food experience. Thank you
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