Hi Jonathan, USalad&Greens is a cloud kitchen and has never been a restaurant. We maintain the highest standards of hygiene and cleanliness and take the safety of our customers very seriously, more so because of COVID-19. Which is also why we do not take any visitors and find it hard to believe that you had the chance to visit our kitchen. We also take pride in remembering all our customers and we do not have you as a customer on any of our records. If you can specify the date and time of your order, then we can verify your order. Hope this clarifies your concerns. Thank you so much.