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Response from the owner
5 months ago
Dear Mr. Pawan, Thank you for sharing your feedback. We truly regret that we were unable to accommodate your stay as the hotel was fully booked during your visit. At Sonnesta Grand Hotel & Resort, we strive to ensure that all our guests have a pleasant experience, and it’s always advisable to reserve your room in advance to avoid disappointment during peak times. We kindly request you to reconsider your review, as it does not reflect the quality of our services or facilities. We value all our guests and hope to have the opportunity to welcome you in the future. Please feel free to reach out to us directly for any assistance with future bookings. Warm regards, Sonnesta Grand Hotel & Resort This response maintains professionalism while addressing the review. Trisha Restaurant and cafe is a part of Sonnesta Grand Hotel & Resort
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