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Response from the owner
2 months ago
Dear Ma’am, We apologize sincerely for the inconvenience you experienced during your stay with us, particularly on the 31st night. The rush hour demand exceeded our usual standards, and we fell short of providing our signature 100% service. Regarding the GST concern, we appreciate your feedback. However, we would like to clarify that our booking slip clearly mentions the GSTIN number and the applicable GST charges. As per government regulations, GST is included in the tariff, and we ensure transparency in our billing. We value your feedback and will strive to improve our services. Thank you for choosing us, and we hope to serve you better in the future. Best regards, Team Traditional, Traditional Hotel Kurseong