Tokyo Bistro

Dear Yuri,We’re sorry to hear about your experience. However, our restaurant has been closed since October 1st for renovation, so it seems there may be some misunderstanding or confusion regarding your visit.For your information, all our sushi rolls consist of 8 freshly made pieces, and our ramen is prepared using authentic Japanese broth and noodles, never instant ones.We truly value genuine feedback from real diners, and we look forward to welcoming everyone again after our reopening on October 20th with an updated menu and refreshed space.Warm regards,Team Tokyo BistroReply 2Dear Yuri,We appreciate your comment, but please refrain from making false assumptions. Our ramen noodles are freshly prepared, not instant. Also, your visit dates back months, and our menu, team, and recipes have evolved since then. We take pride in serving authentic Japanese cuisine, not shortcuts.We invite you to visit again after our reopening on October 21st to experience the real Tokyo Bistro standard before posting misleading remarks.Team Tokyo Bistro

Dear Sophia,Thank you for taking the time to share your feedback. While we're sorry to hear you didn't have the experience you hoped for, we would like to gently clarify a few points to ensure there's no misunderstanding for future guests.All of our sushi rolls are served with 8 pieces, never 4 or 6, and we maintain consistent portion standards across our menu. We're also surprised by some of the details mentioned, such as the reference to "my wife driving" in a review posted under your name which may suggest there has been some confusion or misrepresentation.That said, we genuinely value every review as an opportunity to grow. Since 8 months ago, we’ve made significant improvements in service timing, communication, and consistency in dish execution. We’ve also been refining our menu and training our team to avoid the very issues you described.We welcome you to visit again to experience the positive changes for yourself. Should you choose to do so, please feel free to speak with our manager, we’ll be happy to ensure you have a far better experience.Warm regards,Team Tokyo BistroInstagram: @itstokyobistro

Dear Riya Raviraj,Thank you so much for taking the time to share your detailed feedback and for rating us so generously. We’re delighted to hear you enjoyed the Champonmen and found it both filling and delicious, it’s one of our personal favourites too.We truly appreciate your kind words about the Chicken Caesar Salad and Chicken Nanban Don. Your ratings for each dish help us understand our strengths and where we can make your experience even better.It’s also wonderful to know that our ambience added to your dining experience. We’ll be sure to pass on your compliments to our kitchen and service team they’ll be thrilled to know their efforts made a difference.We look forward to welcoming you back to Tokyo Bistro soon, perhaps for another bowl of Champonmen or to try some of our sushi rolls and other signature dishes.Warm regards,Team Tokyo Bistro