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Response from the owner
a month ago
Hi, Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort and concern caused during your visit to our Kondapur outlet. While we're glad to hear you enjoyed the coffee and croissant, we are extremely sorry to learn about the water leakage and the sighting of a rodent. This falls far below the standards of hygiene and comfort we are committed to maintaining at all our cafes. Please rest assured that we take this matter very seriously. We have immediately escalated your feedback to our team, and a thorough inspection is being conducted. Swift corrective actions will be taken to ensure that such incidents do not recur. We would request that you share your order/contact details via the below link or write to [email protected] so that we can look into it. https://forms.office.com/r/hhDUDRi4MY