Theni Kitchen

Dear Customer, We have revisited our CCTV footage and checked if we had packed the right quantity for you and found that there was no issue with the quantity packed. We have also raised a concern with our delivery aggregator to check for any possible spillage before delivery. On the possibility of finding our standard portion of chicken 65 less in quantity, our apologies. We will work towards balancing the quantity and quality, while quality will remain our priority. Thank you.

Dear Customer,Thanks for sharing your candid feedback on our food quality. While we understand your suspicion that this could have happened because of our briyani, please be informed that we reached out to a couple of our customers who bought biriyani from us on the 16th May after 9.30 PM as takeways, and we found that they did not face any issues with our biriyani. Moreover we use Electric Wamers to ensure all our non-veg dishes are maintained at appropriate temperature. Also, on revisiting your bill, we find that you had also ordered chicken pirattal, parotta, omlette and dosa. So, we have begun the process of checking with each and every single customer who visit us after 10 PM at our outlet as 90% of them are regular. In this way, we will be able to maintain best food quality, through a consistent loop of feedback. We deeply regret the experience you have had with us and hoping to serve you soon.