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Response from the owner
26 days ago
Hello DUGGU 99, I'm so sorry to hear that your experience at The Royal 20 was not up to your expectations. I'm deeply disappointed to read that you didn't enjoy the food quality and felt that the staff was rude. It's unacceptable that your food wasn't served properly, and I want to assure you that we take these issues very seriously. I'd like to make things right and understand what went wrong. Could you please share more details about your visit, including the date and time, with our customer service team at 087094 56861? We'll investigate this matter immediately and take necessary actions to prevent such incidents in the future. Once again, I apologize for the poor service and subpar food quality. We value your feedback and appreciate your patience and understanding. Your satisfaction is our top priority, and I'm committed to resolving this issue right away. Warm Regards, Team The Royal 20