The Oriental

Name: The Oriental
Address: The Mall, Mahatma Gandhi Marg, Gangtok, Sikkim, India
Telephone: +918744857070
Rating: 4.1

671 votes

#183 of 833 restaurants in Gangtok

No info on opening hours

The Mall, Mahatma Gandhi Marg

Gangtok, Sikkim, India

Add a photo

36 photos

Add a photo

Add your opinion

After enjoying Namgyal Institute of Tibetology, it may be a nice idea to visit Summit Oriental Boutique Hotel & Spa. It's easy to find this place due to the convenient location. The staff is accommodating that's what makes this spot so good. Professional service is something that guests highlight in their reviews. Summit Oriental Boutique Hotel & Spa has got Google 4.1 according to the guests' opinions.

Frequently mentioned in reviews

kettle

place to stay

romantic

the middle

morning

limited

house

gave

kind

around

See allLess

Ratings of The Oriental

Google

(4.1/5)

671

Visitors' reviews on The Oriental

/ 144

Search visitors’ reviews

Add your review

Request content removal

Ramesh Gupta 3 months ago on Google

I recently stayed at Hotel Sumitel Oriental Gangtok for three nights, and while the location is excellent, the overall experience left much to be desired. The rooms are small, and the bathrooms are even smaller, making the stay uncomfortable. The lighting inside the room is poor, creating a dull atmosphere. Worse, bright stairwell lights seep into the room, disturbing sleep. The hotel must install dark curtains to fix this issue. Basic amenities are lacking. The hotel does not provide packed drinking water; instead, it offers self-filled bottles that are repeatedly used by different guests, raising concerns about hygiene and purity. We chose not to use them. Additionally, if you order food from Zomato or Swiggy, the hotel refuses to provide plates, which is highly inconvenient, especially since they do not have an Indian restaurant. Hot water for bathing is not available 24/7. It is supplied only at fixed hours which can be inconvenient for guests who need it at other times. One thing that surprised me was that the entire front desk staff leaves after 10 PM, leaving the hotel under the care of a single security guard. This feels like a major lapse in guest service and security. A hotel should always have a responsible staff member available to assist guests, especially at night. There is no full time housekeeping services, I sense this hotel management trying cost cutting in various services. There is no in-house Indian restaurant, there restaurant serves Korian cuisine which is a major drawback. Breakfast is order-based and just average. For a comfortable stay, the hotel must introduce a full-service Indian restaurant. I fell down from the stairs due to loose carpet and got pain in my back, this show carelessness of the front desk staff and I also sense quite rudeness in front desk staff name Lama, they also don't have generator backup when light gone. While the location is excellent, there are several areas where improvements can be made. With some changes, this hotel could offer a much better experience. Rooms: 3 Service: 2 Location: 5

Response from the owner a month ago

Dear Sir, We are extremely sorry for the problems that you faced during your stay with us. We would like to like to assure you that the inconveniences faced by you was because your stay was with us during the transition of the hotel being handed back from the lessee of the hotel back to the original management. The callous and reckless attitude of the lessees did put several of our guests through inconveniences which we sincerely apologise for. Please do come back for a feel of The 'All New' Oriental. We assure you of an elevated experience and levels of service we were famed for prior to the hotel being run on a lease with other managements.

Show replies (1)

Request content removal

SUVANKAR SAHA 3 months ago on Google

The walls and floor of the rooms are not same glossy as the pictures are shown.Rooms are clean but not well maintained. Rooms are spacious. Though it was two bedded room, but easily 3 persons accomodate there. Room service is satisfactory. They provide Tea, coffees, bathing kit and dental kit. No Lift facility is there. Not recommended for Old agaed person. Rooms: 3 Service: 5 Location: 5

Response from the owner a month ago

Dear Sir, We thank you for your review. We apologise for any inconveniences faced during our transition of the management from the lessee of the hotel back to us. Please do come back to experience The 'All New' Oriental and assure you of gleaming floors and the warmest welcome.

Show replies (1)

Request content removal

srinickethan ramamoorthy 2 years ago on Google

It is a very pleasant stay at the oriental. The staff are helpful especially rosa. She took good care of us. The food is good. Rooms: 5 Service: 5 Location: 5

All reviews