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The Hunger Booth
a month ago
We're truly sorry to hear about your recent experience and appreciate you bringing this to our attention.We would like to clarify that your order was placed at 12:34 PM and was immediately accepted by our kitchen. It was freshly prepared and kept ready for pickup by 12:43 PM. However, the delivery rider assigned by Zomato only arrived at 1:08 PM and picked up the order at 1:10 PM. Unfortunately, the order was delivered to you at 1:45 PM — a significant delay that understandably led to cold food and a poor experience.As a cloud kitchen, we strive to ensure timely preparation and quality food, but delivery operations are entirely managed by Zomato. We regret that this affected your order and are actively taking this up with their team to avoid such issues in the future.Your feedback is valuable, and we sincerely hope to serve you better next time.Warm regards,Team Hunger Booth