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Response from the owner
2 months ago
Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience, and we genuinely regret that we didn’t meet your expectations. We understand that food quality is incredibly important, and we want to assure you that we take your comments seriously. We pride ourselves on serving authentic Tibetan and Chinese cuisine with the highest standards of freshness and flavor. It’s disheartening to hear that the meat, soup, and momos were not to your liking, and we will investigate the issues you've raised with our kitchen team to ensure that we are consistently delivering dishes that reflect the quality and taste we are known for. We also understand how important it is for reviews to accurately represent the true customer experience. While we can’t speak to the reviews you mentioned, we assure you that every review is valued, and we are always striving to improve based on our customers' genuine feedback. We truly appreciate your perspective, as it helps us grow and improve. We would be grateful for the opportunity to have you back and serve you a meal that better reflects the experience we aim to provide. If you would be open to it, we’d love to invite you back for a complimentary dish of your choice or to personally address any further concerns you may have. Thank you once again for your valuable feedback, and we hope to have the chance to restore your trust in our restaurant. Warm regards Team The Himalayan Bites