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Response from the owner
a month ago
Dear Guest Rahul Dahlan ji, We are deeply sorry to hear that your stay with us was marred by unacceptable cleanliness issues and poor service. We understand that your expectations were not met, and for that, we apologize profusely. We take all reviews seriously, and your feedback has been shared with our team to ensure that we rectify these issues immediately. We are working on improving our housekeeping standards to provide a comfortable and clean environment for all our guests. We want to assure you that we are taking concrete steps to address the concerns you've raised. We will ensure that our rooms are thoroughly cleaned and maintained, and our staff is trained to provide exceptional service. We would like to request you to share more details about your stay with us, including the dates and room number, on our dedicated contact number 070140 30696. We assure you that we will investigate this matter and take immediate action to resolve the issues you faced. Once again, we apologize for the subpar experience you had at our hotel. We value your feedback and would like to invite you to give us another chance to showcase our true hospitality. We are confident that you will find a significant improvement in our services during your next stay. Warm Regards, Team The Grand Anukampa Richi Rich Studio