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Response from the owner
21 days ago
Dear Akash Mishra, Thank you for your honest feedback, and we sincerely apologize for your recent experience. We understand the disappointment this caused, especially as you had chosen us with certain expectations. Unfortunately, a sudden temperature fluctuation in our refrigerator compromised the quality of the starters, and despite our regular quality checks, this unexpected issue slipped through. We immediately took corrective steps to prevent this from happening again and to ensure the freshness and safety of every dish we serve. Our commitment to quality and customer satisfaction is unwavering, and we’re always working to improve. We hope you might consider giving us another chance to show you the true standards of our service and quality. Thank you for helping us address this matter, and once again, we apologize for any inconvenience caused. - Team TBR