T
The Bake Smith
29 days ago
First and foremost, I am truly sorry for your experience and the distress this has caused you and your family. We take your feedback extremely seriously, as the trust and safety of our customers are our highest priorities. Please accept our sincerest apologies for the condition of the cake you received. This is far below the standard we promise and strive to uphold at our bakery. We assure you that we are investigating this matter with the utmost urgency. Additionally, we are reviewing our quality control processes to ensure this does not happen again. If you are open to it, we would appreciate any further details (such as a small portion of the cake) to help our investigation. We value your feedback and are committed to regaining your trust. If there’s anything further we can do to address your concerns, please let us know.