The Cozy Acorn Resort, Nainital

Subject: Apologies for Your Experience Dear Naveen, Thank you for sharing your feedback. I sincerely apologize for the inconveniences you faced during your stay, including service issues, staff behavior, network problems, and power cuts. This is far from the standard we aim to deliver, and I regret that your experience fell short of expectations. The power failure in the Nainital area posed significant challenges during your visit. Unfortunately, our generator was unable to handle the additional load caused by full occupancy and the extensive use of heaters, geysers, and other high-power appliances. Despite our requests to reduce usage during the outage, many guests were understandably hesitant. This also disrupted Wi-Fi connectivity, adding to the inconvenience. I acknowledge your concerns regarding staff behavior and apologize for any shortcomings. While the situation placed our team under stress, this does not excuse any lapses in professionalism. We are taking steps to train our staff to better handle such challenges in the future. We are glad to hear that the view from the resort provided some joy during your stay. However, I regret that we did not offer any complimentary drinks or services to compensate for the unpleasant experience caused by the power failure and service issues. To make amends, we would be delighted to offer you a complimentary dinner and special discount on your next visit. We are committed to upgrading our generator capacity and addressing the concerns you raised to ensure a seamless experience for all our guests moving forward. Your feedback is invaluable, and we truly hope to have the chance to welcome you back for a much-improved stay. Warm regards, Amit Gupta Director

Dear Abhishek, We’re glad you enjoyed the rooms, the view, and the resort amenities, especially the play area, which we hope created wonderful memories. However, I regret to hear that the food and service did not meet your expectations. We are addressing the service issues and will discuss your feedback with our chef and F&B manager to ensure improvements. Delicious food is a top priority at our resort, and we will strive to deliver an exceptional dining experience moving forward. Your feedback is invaluable, and we look forward to welcoming you back with a better experience next time. Regards, Amit Gupta Director