Teru – South Indian Street Food Alwarpet

Dear Sajitha, Thank you for your feedback. We're glad you enjoyed our ambiance, and we sincerely apologize for any disappointment regarding the portion sizes, pricing, and the mix-up with your Fried idly order. We understand your concerns, and we'd like to clarify that our menu has recently been updated to include more transparent information on quantities, so you know exactly what to expect when you order. Regarding the Fried idly, we regret any confusion and are always happy to clarify dish names on our menu. We also want to mention that a small extra charge applies for takeaway or packing as we use fully eco-friendly, single-use plastic-free packaging to support our sustainability efforts. We truly value your patronage and hope you'll consider visiting us again to experience our improvements. Warm Regards, Team Teru

Dear Balasubramanian,Thanks for your review! We're really happy to hear you found our food tastes like home. That's truly the highest praise for us, as we strive to bring authentic flavors to your table.We appreciate your feedback regarding the food quantity and also wanted to clarify that our menu offers a curated selection of exclusive South Indian street specials. This approach allows us to ensure the authenticity and quality of each unique dish we serve. We've also recently updated our menu to include clearer information on portion sizes, so you know exactly what to expect.We hope you'll visit us again soon and experience our offerings!Warm Regards,Team Teru

Dear Ramya,Thank you for your feedback. We're truly sorry to hear that your recent experience with our meals was disappointing, particularly that the food was cold and that you felt the portions didn't justify the price. We also regret that you experienced a long waiting time. This is certainly not the standard we aim for.To clarify, our Mini Meal is designed as a lighter option, featuring a small portion of Rice, Sambar, and Poriyal. Our Full Meal, on the other hand, offers a more comprehensive experience with a larger portion of Rice, Poriyal, Rasam, Sambar, Curd, Pickle, Podi, Ghee, and Appalam. We want to assure you that we prioritize serving fresh, hot food and maintaining efficient service. Your comments about the food temperature are concerning, and we're immediately looking into our serving procedures to ensure this doesn't happen again.While our pricing reflects the quality of our ingredients, the ambiance, our service, and our location, we understand your disappointment when the experience doesn't meet expectations.We appreciate you bringing these issues to our attention as it helps us identify areas for immediate improvement. We hope you'll consider giving us another opportunity to provide you with a much better dining experience.Warm Regards,Team Teru