Taj Mahal Hotel

Name: Taj Mahal Hotel
Address: 4-1-999, Abids Road, Hyderabad, Telangana, India
Telephone: +914066120606
Price range: $$
Rating: 4.2

20211 votes

#513 of 22451 restaurants in Hyderabad

Indian, Vegetarian

$$$$ Price range per person INR 430

4-1-999, Abids Road

Hyderabad, Telangana, India

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This restaurant and St. Josephs Cathedral can be both really attractive for tourists. Indian and Vegetarian dishes are to be tried here. Eating tasty vada, sambar and masala dosa is a pleasant experience here. Good pancakes, fruit ice cream and fruit salads will impress you at the first bite. Based on the reviewers' opinions, waiters serve good bitter. Some guests like great cold coffee, masala chai or fruit juice at Taj Mahal Hotel.

Many reviewers note that the staff is gracious here. The fast service is a big benefit of this place. You will pay average prices for your meal. The fancy decor and comfortable ambiance let visitors feel relaxed here. As for the Google rating, this spot received 4.2.

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Ratings of Taj Mahal Hotel

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Trip

(3.6/5)

Facebook

(3/5)

Visitors' reviews on Taj Mahal Hotel

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Poorna Chandra 9 days ago on Google

Worst ever service don't even go for restaurant , I will give 0 rating ,there is no option so gave one . Order taking person very rude he does not even care to take order even called multiple times he is just chatting with others . When we ask where is the order he says my job is only taking order I am not responsible when it will come. Everybody who came have same issue . Order taking guy is arguing with evryone . Only new people will come regular customer they won't come again.

Response from the owner 4 days ago

Dear Guest,Namaste!Thank you for taking the time to share your feedback regarding your recent visit. We are profoundly sorry to read about your experience, and we sincerely apologize that our service fell so far short of your expectations and our standards.The behaviour you described from our order-taking staff being rude, more interested in chatting, and arguing with multiple customers is completely unacceptable. Furthermore, the comment that "my job is only taking order" shows a severe lack of professionalism and responsibility for the overall guest experience.Please be assured that we take your concerns very seriously. The issues you raised are being addressed immediately with the staff members involved, and we will be reinforcing comprehensive customer service training for all employees to ensure that every guest is treated with respect and receives prompt, attentive service. We value all our customers, and it is clear we failed you and others on this visit.We would appreciate the opportunity to make this right. Please contact us directly /share your contact details at your convenience on 8121022431 or [email protected] , We would like to personally discuss your concerns in detail and take the necessary steps to rectify the shortcomings so we can discuss this further and gather additional information. We genuinely value your feedback and believe that your input will help us improve our services and prevent such issues from recurring in the future.Sincerely,Team TMH

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Taga Taniyok 9 days ago on Google

Good place to stay

Response from the owner 4 days ago

Dear Guest,Thank you for patronizing our Hotel and completing the survey and giving feedback regarding your recent visit to our property.Your business is very important to us and we value your feedback. By telling us what you liked about your visit and how we can improve our services, you are helping us to deliver a superior service for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +917093999075.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Taj Mahal Team

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Amaresh Kotakonda 21 days ago on Google

I came to this Taj Mahal hotel to try their button idli and vada, and filter kaapi. Because when I read the reviews, many people recommended trying the button idli and vada. I had wanted to eat at this Taj Mahal hotel for a long time. So, I went to the first floor, to the Dakshina Mandapa restaurant, feeling a bit confused. Then I asked the staff where the button idli and vada were, and they said it was on the ground floor. So, I came back down to the ground floor. I ordered one button idli and vada. The taste was very good. After that, I ordered a filter kaapi. That also tasted very good. I also really liked the ambiance. So, the bill came to exactly 215 rupees. I paid exactly 215 rupees via PhonePe. The person who served the food behaved a little rudely towards me because I didn't give him a tip. He didn't ask me for a tip, but I understood from his actions. I mean, the person who served the food rudely took the bill paper from my table and walked away. And he gave me a serious look. Is it right to behave so rudely with a customer just because he didn't receive a small tip ? After that, I took some photos of myself and left. Service: 1

Response from the owner 10 days ago

Dear Guest, Thank you for patronizing our Hotel and completing the survey and giving feedback regarding your recent visit to our property. We really apologize for the inconvenience caused regarding server behavior. We already briefed the server and will make sure that the same will not be repeated again in your next visit. Your business is very important to us and we value your feedback. By telling us what you liked about your visit and how we can improve our services, you are helping us to deliver a superior service for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +917093999075. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Taj Mahal Team

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