THE CAKE STORY

Dear Customer We’re truly sorry to hear that you didn’t enjoy the Crusted Apple Cake you received from us. We completely understand how disappointing it can be when something doesn’t meet your expectations.Our team had also tasted the same cake in your presence to check the flavor, and we noticed that the taste was not up to our usual standards. We sincerely apologize for the inconvenience caused and truly value your feedback —it helps us improve our recipes and maintain the quality our customers deserve.We would love the opportunity to make it right by offering you a replacement cake or a discount on your next order. Please allow us a chance to serve you better.Thank you for your understanding and continued support.

Thank you for your feedback regarding the Crusted Apple Cake. We’re truly sorry to hear that the flavor did not meet your personal expectations.We’d like to clarify that the cake was freshly baked, with balanced flavors and no egg smell — our team even tasted it in your presence to ensure its quality. The cake was made as per standard recipe, but we understand that you were expecting a stronger real fruit flavor, which might have led to a difference in taste preference.We completely respect your opinion and are sorry for any disappointment caused. Our intention was never to argue, but only to check the quality together and ensure transparency. We value every customer’s feedback and continuously work to improve based on genuine suggestions.We hope you will give us another chance to serve you and deliver something more suited to your taste next time. Thank you for your understanding and continued support.