Sterling Darjeeling

Name: Sterling Darjeeling
Address: No: B1, Ghoom Monastery Rd, Ghoom, West Bengal, India
Telephone: +917969792031
Rating: 4.2

4527 votes

#6 of 16 restaurants in Ghoom

No: B1, Ghoom Monastery Rd

Ghoom, West Bengal, India

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Right after seeing Tibetan Buddhist Monastery, come here for a meal. It's easy to find Sterling Darjeeling due to its great location. Imagine a combination of tasty food and the good staff, this is exactly what this place provides you with. The spectacular service is something these restaurateurs care about. You will definitely like the quiet atmosphere. Google users awarded the score of 4.2 to this spot.

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breakfast great location friendly staff great service kids play area

filet américain gat tea

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Ratings of Sterling Darjeeling

Google

(4.2/5)

4526

Trip

(4/5)

Visitors' reviews on Sterling Darjeeling

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Purnima Dutt 28 days ago on Google

This hotel does not deserve a 4-star rating. Poor location, poor service, unhygienic room conditions, bad room allocation, and disappointing hospitality. I will never recommend Sterling Darjeeling to friends, family, or colleagues. We had a 6-day trip covering Sikkim and Darjeeling, and unfortunately, Sterling Darjeeling was the worst part of the entire journey. We stayed here for 2 days. The hotel claims to be a 4-star property, but the service and experience were far from that. They clearly do not know how to treat guests. Location: The location is very poor. It feels like a slum area, with a narrow and inconvenient road from the main road. When we arrived, the outside temperature was around 3°C, yet no staff came forward to help with our luggage. We had to drag it ourselves. Room & Accessibility: We had booked a Premium Room, but were allotted a room in a terrible location—8 levels down with no lift access. Reaching the reception itself was exhausting. We had to think multiple times before stepping out of the room due to the long climb. Cleanliness: The room hygiene was below standard. Cups, glasses, and the kettle/heater provided in the room were not cleaned properly, which was very disappointing and unhygienic. Food: The food is average and overpriced. Breakfast was complimentary for both days, but nothing is really “free”, it is already included in the room price. On the last day, we requested packed breakfast as we had an early flight and asked just 30 minutes before the breakfast timing. What we received was extremely disappointing: • Low-quality, unwashed fruits • Cold bread with butter (not toasted and not spread properly) • Cold cupcakes • No tea, no eggs, no proper meal For two full-grown adults (30+), we were given just two pieces of bread. This is unacceptable hospitality. We eventually had to buy breakfast from a restaurant outside. Ironically, our friends stayed at a normal hotel, and without even asking, they were provided proper packed breakfast—toast, eggs, and tea. By the nature of my job, I travel frequently across different states and stay in good hotels regularly. Based on that experience, this property is nowhere close to the standards it claims.

Response from the owner 23 days ago

Dear Purnima,Thank you for sharing your detailed feedback. It’s disheartening to learn that your experience at Sterling Darjeeling did not meet your expectations, especially concerning location, service, and room conditions. Your observations about cleanliness and food quality are noted and will be addressed with the team to ensure improvements. We strive for a pleasant stay for all our guests and genuinely regret that we fell short during your time with us. Your feedback is invaluable, and we appreciate you taking the time to express your concerns.Sincerely, The Sterling Holidays Team

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Amod Vaze 28 days ago on Google

Great views of kanchenjunga mountain range from the room..... Absolutely no need to go to tiger point at 4 am in the morning....

Response from the owner 23 days ago

Dear Amod,Thank you for sharing your wonderful experience! It's fantastic to hear that you enjoyed the great views of the Kanchenjunga mountain range from your room. We're glad you found everything you needed right there. We hope to welcome you back soon for another memorable stay!Sincerely, The Sterling Holidays Team

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Amit Jha 28 days ago on Google

Our stay at sterling resort was excellent. The views from hotel was terrific Staffs were polite courteous and professional

Response from the owner 23 days ago

Dear Amit,Thank you for sharing your positive experience at Sterling Resort! We're thrilled to hear that you enjoyed the excellent views and found our staff to be polite and professional. We hope to welcome you back soon for another wonderful stay!Sincerely, The Sterling Holidays Team

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