Sterling City Centre - Bokaro

Name: Sterling City Centre - Bokaro
Address: No. D/1, Airport Rd, near Ram Mandir, Bokaro Steel City, Jharkhand, India
Telephone: +917969792016
Rating: 4.6

160 votes

#133 of 1205 places to eat in Bokaro Steel City

No. D/1, Airport Rd, near Ram Mandir

Bokaro Steel City, Jharkhand, India

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Ratings of Sterling City Centre - Bokaro

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(4.6/5)

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sourav jana 6 months ago on Google

Dear hotel team I hope this message finds you well. I am writing to formally lodge a complaint regarding my recent booking at your hotel. I have been a regular guest with Morpho, and I have always had a pleasant experience in the past. However, during my most recent booking on [18-03-25], I had an unfortunate encounter with one of your staff members, Mr. Rajive Jah. Mr. Jah’s behavior was extremely unprofessional and, to be honest, quite rude. As a customer, I felt disrespected and uncomfortable, which is not the kind of experience I expect from a hotel that prides itself on customer service. I was truly disappointed with how I was treated. I wanted to bring this to your attention so that corrective measures can be taken. I have always had a great experience with Morpho, and I would appreciate it if you could ensure that all staff members uphold the high standards of professionalism and respect that guests deserve. I look forward to hearing from you regarding the steps you will take to address this issue. Thank you for your attention to this matter. This message for all the guest who wants to think stay to Sterling Bokaro Service: 1

Response from the owner 6 months ago

Dear Sourav, Thank you for taking the time to share your experience. It’s disheartening to hear about the encounter you had with Mr. Rajive Jah, especially since you've enjoyed staying with us in the past. We deeply value your loyalty and understand how important it is for our guests to feel respected and comfortable. Your feedback is crucial, and we will certainly address this matter with our team to ensure our standards of professionalism are upheld. Thank you once again for bringing this to our attention, and we hope to restore your faith in us during your next visit. Sincerely, The Sterling Holidays Team

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virat chaudhary 7 months ago on Google

Nicely maintained with great ambience. Served food timely. The service guys were very polite and quick to respond. Gautam and all team members at Melange are great in their roles. Enjoyed it. Cheers! Service: 5

Response from the owner 7 months ago

Dear Virat, Thank you for your wonderful feedback! It's great to hear that you enjoyed the ambience, timely service, and the attentiveness of our team, especially Gautam. We truly appreciate your kind words and look forward to welcoming you back soon! Cheers! Sincerely, The Sterling Holidays Team

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Anushka Singh 8 months ago on Google

Had dinner at Hans Residency now Sterling . Taken care by Vishjith. Great experience Food and drinks: The food was excellent as well as the serving staff. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great value

Response from the owner 8 months ago

Dear Anushka, Thank you for sharing your wonderful experience at Hans Residency, now Sterling. We're thrilled to hear that Vishjith provided great service during your dinner. …Dear Anushka, Thank you for sharing your wonderful experience at Hans Residency, now Sterling. We're thrilled to hear that Vishjith provided great service during your dinner. We appreciate your feedback and hope to welcome you back soon! Sincerely, The Sterling Holidays TeamMore

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