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The cute staff works hard, stays positive and makes this place wonderful. The cool service shows a high level of quality at this bar. 4.2 is what Hotel Springway got from the Google rating system.
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Jeswin Benny
4 months ago on Google
The hotel is in a good location and very clean rooms . The only problem was the room smells like someone smoked in there Service: 5
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Anu Srsh
5 months ago on Google
I recently had an unpleasant experience at this hotel due to the unprofessional behavior of the front desk lady. While the rest of the staff, particularly the night shift boy, were very polite and helpful, the conduct of the front desk lady was a stark contrast. It seems she holds a prejudiced view against guests who book their stays online. During my second visit within a week, I had a simple request, but instead of addressing it, she outright dismissed me, stating that the hotel cannot entertain any special requests for online bookings. Her attitude implied that guests who book online are seen as inferior or simply looking for discounts. It was clear this attitude stemmed from the pricing difference, the rates offered online were slightly lower than the high prices charged for direct bookings at the reception. If this discrepancy is an issue for the hotel, it would be better to adjust the online prices or avoid accepting such bookings rather than treating online guests disrespectfully. The front desk is the first point of interaction for any guest, and such unprofessional behavior reflects poorly on the establishment. However, I must acknowledge the night shift boy, whose excellent service and warm attitude made up for this unpleasant encounter to some extent. I urge the management to provide proper training to their front desk staff, especially on maintaining professionalism and treating all guests with respect, regardless of how they made their booking. Service: 2
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Akash Vibin
a year ago on Google
Rooms: 5 Service: 1 Location: 5
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