Spice It

Dear Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! I sincerely apologize for the unpleasant situation you encountered during your lunch. We are deeply concerned to hear about the behavior of the corporate group and the impact it had on your dining experience. This is certainly not the standard of conduct we expect from our guests, and we completely understand how upsetting it must have been for you. Please rest assured that we take your feedback seriously. We will investigate this matter thoroughly as we strive to ensure that all guests have a comfortable and respectful experience. Our team is committed to maintaining a clean and enjoyable environment, and we will address this issue to prevent it from happening again in the future. We would greatly appreciate it if you could provide us with more details about your visit, so we can better understand your experience and discuss how we can improve moving forward. Please feel free to share the information with our guest experience manager at [email protected]. Your feedback is incredibly important to us, and we’d love to ensure we address your concerns appropriately. Once again, we sincerely apologize for the disruption and discomfort you experienced. Your feedback helps us improve, and we hope to have the opportunity to serve you better in the future. Sincerely, Vineesh Kurup General Manager

Dear Sowmiya K, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are truly sorry to hear about the challenges you faced during your dining experience. It’s deeply concerning to learn that the staff were unable to properly address your needs and manage the buffet during peak times, as well as the incident with the food waste. This is absolutely not the level of service we aim to provide, and we sincerely apologize for the discomfort and frustration you experienced. We understand how important it is for guests to feel valued and well taken care of, and we regret that we fell short in this instance. Your comments about the limited food variety and lack of proper table service have been noted, and we will be addressing these issues with our team to ensure better management in the future. We would greatly appreciate it if you could provide us with more details about your visit, so we can better understand your experience and discuss how we can improve moving forward. Please feel free to share the information with our guest experience manager at [email protected]. Your feedback is incredibly important to us, and we’d love to ensure we address your concerns appropriately. We truly appreciate your feedback as it helps us improve and provide a better experience for all our guests. Please accept our sincerest apologies again, and we hope to have the opportunity to welcome you back for a much more enjoyable visit. Sincerely, Vineesh Kurup General Manager

Dear Ram Mohan Konijeti, Thank you for taking the time to review Novotel Ibis Chennai OMR! We sincerely apologize for not meeting your expectations regarding the food options and service. We understand that the limited variety and pricing of the menu may not have offered the value you were hoping for. Additionally, we regret that the service did not meet your standards, particularly with the number of staff managing the dining area. Please be assured that we take your comments seriously, and we will review both the menu offerings and the service levels to ensure a better experience for our guests in the future. We value your input and are committed to making improvements based on your feedback. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide an enhanced experience. Sincerely, Vineesh Kurup General Manager