Spectra - The Leela Ambience Gurugram

Name: Spectra - The Leela Ambience Gurugram
Address: Lobby Level, The Leela Ambience Gurugram, Ambience Island, National Highway 8, Gurugram, Haryana, India
Telephone: +919717596088
Price range: $$$$
Rating: 4.5

5389 votes

#22 of 9804 restaurants in Gurugram

Japanese, Asian, Chinese

$$$$ Price range per person INR 2,000

Spectra - The Leela Ambience Gurugram on map

Lobby Level, The Leela Ambience Gurugram, Ambience Island, National Highway 8

Gurugram, Haryana, India

Micromax Moulsari Avenue

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The interior of Spectra - The Leela Ambience Gurugram

Order seafood at Spectra - The Leela Ambience Gurugram

Taste the flavours of the sea at Spectra - The Leela Ambience Gurugram

Sushi rolls are offered by Spectra - The Leela Ambience Gurugram

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According to the guests' comments, Chinese and Japanese dishes here are quite nice and the menu is well-organized. Being at this restaurant, taste perfectly cooked spicy salmon sashimi, tenderloin and dosas. Many visitors come here to try tasty fruit ice cream, chocolate cakes and chocolate custard. In accordance with the reviewers' opinions, waiters offer good indian wine, champagne or whiskey. Take your chance to taste delicious fresh juices, fruit juice or pineapple juice.

Food delivery is a big plus of Spectra - The Leela Ambience Gurugram. Many guests point out that the staff is hospitable at this place. Fast service is something clients agree upon here. From the visitors' viewpoint, prices are low. There is a charming atmosphere and fine decor at this spot. This restaurant has got Google 4.5 according to the guests' opinions.

Frequently mentioned in reviews

to Dibya

oriental

a sophisticated

that combines

buffet Dinner

spectacular

continental

display

japanese

a special shout

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Ratings of Spectra - The Leela Ambience Gurugram

Zomato

(4.4/5)

2066

Foursquare

(7.2/10)

Google

(4.5/5)

2566

Trip

(4.5/5)

704

Facebook

(5/5)

Visitors' reviews on Spectra - The Leela Ambience Gurugram

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Supriya Mer 29 days ago on Google

I wish I could give a zero star. We received a gift voucher for the Leela hotel (Moments by Leela) for our wedding anniversary, but the entire experience has been nothing short of disappointing. When I reached out to request an extension due to illness in the family, the team flatly refused without any empathy. With only a few days left before expiry, we decided to redeem the voucher at Spectra restaurant by ordering food. From the start, the staff’s attitude was careless and indifferent. On Saturday, they assured us we could use the voucher on Sunday, but when we were almost at the restaurant, they suddenly told us their finance team was on leave and couldn’t process the voucher redemption. This crucial detail could have easily been communicated earlier, saving us the trouble of traveling. When we explained that we had already arrived, they reluctantly agreed to try redeeming the voucher. At 3:00 pm, they asked us to place our order, only to inform us that the tandoor wouldn’t be ready before 7:00 pm. We understood and arranged for a porter to pick up the food at 7:15. However, at 6:35 pm—after all the back and forth—the staff called to say the voucher wasn’t activated. This could have been checked and communicated much earlier in the day. I attempted to activate the voucher myself but faced technical issues on their end. When I asked for help, the staff simply shrugged off any responsibility, leaving me to spend over an hour on the phone with customer support. It’s shocking that a hospitality brand would be so unconcerned about a guest’s experience. After finally resolving the voucher issue, the food was packed so poorly that the porter refused to deliver it, fearing spillage. When I asked the hotel to arrange delivery, they quoted an absurd fee of Rs 7,500 plus taxes for a short distance within Gurgaon—far more than what any local service charges. When I questioned this, the staff’s response was dismissive: “If you want the food, book a porter.” By then, it was nearly 9 pm. Frustrated and seeing no other option, I booked an Uber myself. The food arrived cold and the entire evening was ruined. I am extremely unhappy with the overall experience. Thank you, team Leela, for not only ruining our special occasion but also ensuring you’ve lost customers for life. I would never recommend Spectra to anyone. Price per person: ₹2,000+ Food: 1 Service: 1 Atmosphere: 1

Response from the owner 29 days ago

Dear Guest, Thank you for sharing your valuable feedback with us. I understand your experience at our hotel was not as per expectation and we sincerely apologize for the inconvenience caused during your stay. While I have shared your feedback with the team to ensure that corrective measures are taken immediately and effectively. I assure you that these lapses were an exception to our normal standards, and I hope you will not allow them to forever mar your impression of our hotel. My team and I look forward to welcoming you back. Thank you & Kind regards, Shridhar Nair Senior Vice President and General Manager The Leela Ambience Gurugram Hotel & Residences

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Rose a month ago on Zomato

service wasn’t upto par at all today. Hardly any waiter was there and nobody was bothering to even ask for water. We had to stand up and hunt for the waiter to come to our table, service was slow . At end we were disappointed