Dear Ms. Manasvi, Thank you for bringing this matter to our attention. We're truly sorry to hear about your recent experience with our delivery service. Providing top-notch service is our priority, and we apologize for falling short of your expectations. Please know that we take your feedback seriously and will address the issues you've raised with our team to ensure that they are promptly resolved. Your satisfaction is incredibly important to us, and we would appreciate the opportunity to make things right. Kindly reach out to me on 9111009926. We hope you will give us another chance to serve you and show you the high level of service we are capable of providing. Best regards, Chef Bhanu Spago