Riverview cafe, Sony Cottage kasol

Dear Barbora , Thank you for taking the time to share your experience with us. We genuinely apologize for the disappointing visit you had at our restaurant. We deeply regret that both the food and the service did not meet your expectations, and we sincerely appreciate you bringing these concerns to our attention. We are truly sorry that the lasagna and pizza were not to your liking, and we understand that their spiciness was overwhelming. Your feedback about this dish is being taken seriously, and we will review our recipes and ensure that we offer more balanced flavor profiles, catering to the preferences of all our guests. We also want to express our sincere apologies for the behavior of our staff during your visit. The experience you described does not reflect the high standards of customer service we strive for. We have addressed this internally to ensure that such interactions do not occur again. As for the issue of food safety, we take all such concerns very seriously, and we are deeply sorry to hear about your health issues. We understand the difficulty this must have caused during your trek, and we will be investigating the matter further to ensure the quality and safety of our meals. Regarding the refund, we acknowledge that it may not have adequately addressed the situation, and we regret that you were left feeling unsatisfied with the resolution. Please reach out to us directly with your details, and we would be more than happy to further discuss how we can make this right for you. We value your feedback as it helps us improve, and we sincerely hope you will give us another opportunity to restore your confidence in our restaurant.

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Riverview Cafe. It's always rewarding to know that our efforts to create a memorable dining experience are appreciated. Your feedback means a lot to our team, and we're grateful for your support. We look forward to welcoming you back soon for another enjoyable meal by the river.