Royal Treat Wine n Dine

Dear Sir, Thank you for sharing your concerns with us. We sincerely apologize for the distress caused by the mistake with your order. We understand the importance of dietary preferences and respect your decision to follow a vegetarian diet. Upon reviewing the incident, we found that there was an error in our service process. Our staff mistakenly punched the order as Chicken Satay instead of Paneer Satay, because of yours earlier order cancelation, We acknowledge that this was a mistake on our part, and we should have been more diligent in ensuring the accuracy of your order. Please be assured that we will take immediate action to prevent such incidents in the future. We will reinforce the importance of accurate order taking and clear communication between our service staff and kitchen team to maintain the trust of our valued customers. Once again, we apologize for the mistake and appreciate your understanding.