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Response from the owner
a month ago
Dear Guest,Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations and that you found the room old, dirty, and unpleasant. This is certainly not the standard we aim to provide.Your comments have been shared with our housekeeping and maintenance teams so we can address these issues immediately. We truly value your input, as it helps us improve our services.We hope you might consider giving us another opportunity in the future so we can provide you with a much better stay.Warm regards,Team Hotel Sobti Continental