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Response from the owner
17 days ago
Dear Guest,Thank you for your feedback.We are very sorry to hear that the hallway carpets were torn and dirty, and that the bedsheets and pillows were not clean. This is not the standard we expect, and we understand how upsetting this must have been.We have shared your comments with our cleaning and maintenance teams so this can be fixed right away. We will also review our cleaning checks to make sure this does not happen again.Thank you for letting us know. We hope to welcome you again and provide you with a much better experience.Warm regards.Team Hotel Sobti Continental