Request content removal
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Response from the owner
a month ago
Dear Guest, We apologise for the inconvenience caused. We had changed your room as per your request and our attendant had also asked you if there is any other issue after changing the room. Customer feedback matters to us and hence we reached out personally to you and your partner but we are repeatedly asked to give a refund or there will be complaints. This is also very difficult for us to deal with. We don’t ever do paid reviews and we also don’t give refunds for reviews. We take customer feedbacks very seriously and have strict disciplinary actions towards our staff and checked who was on duty. From what we know is that your rooms were changed as and when you requested and your needs were accommodated. We hope that maybe next time you can give us another chance to provide hospitality.
