Imagine a combination of tasty dishes and the cool staff, this is exactly what Shell offers. The professional service is something these restaurateurs care about. As for the Google rating, this place achieved 4.4.
They are fraudsters, they sell their own lubricant at highest price than the market in the name of service but they don't have any oil changing machine or proper equipments. They do it like a normal garage. Better to go at local shop and buy same or better quality lubricants ats better price. They don't sell normal petrol after 12 Midnight they will force you to buy V Power only
Today at about 08:10 am the same story happened again. I waited for 20 minutes to get some fuel in my vehicle. I never received a prompt response, every time I visited. It is really painful when you are in a hurry, in the early morning to reach your workplace, and especially when you trust someone. I like Shell for its quality and have about 2900 shell points to be redeemed in my app. No one is there to write complaints, the person who was introduced as supervisor didn't have passion for listening and was very argumentative. Put lots of effort to get a complaint book but the counterman refused to provide a copy of the complaint. After lodging a complaint in the book So called supervisor became furious and started to abuse....... Really felt very bad.
S
Response from the owner7 months ago
Hello, we'd like to hear more about this. Please call us on our customer care number +91 444 3442650 to lodge a detailed complaint, and we shall take it up with the relevant team.
Crystal Mall in Rajkot is undoubtedly one of the best fuel stations in the city. Conveniently situated on a prime location, it ensures easy access for both city commuters and highway travelers. Whether you're refueling your vehicle or looking for quick maintenance services, this pump covers all essential needs efficiently. The station provides both petrol and diesel fuel filling with prompt service. I personally noticed the diesel quality to be excellent, which enhances vehicle performance and mileage. Shell is already known for its high fuel standards, and this station maintains that reputation well. Apart from fueling, the petrol pump offers several other services that make it a one-stop solution for vehicle care. Engine oil change is available, ensuring timely maintenance for smooth engine functioning. Car wiper replacement is also provided, which is a helpful service especially during monsoon. The air check and air filling station is well-maintained and easily accessible, ensuring your tyre pressure is always up to mark. What adds to the overall experience is the presence of a café at the station. Whether waiting for your car’s service or just taking a short break, the café provides a comfortable spot to relax with light snacks or beverages. The reward system offered by Shell is another attractive feature. It adds value to every refill and encourages customer loyalty through points or cashback options. It's a great incentive for regular customers. Overall, this Shell Petrol Pump opposite Crystal Mall stands out for its cleanliness, service quality, and additional facilities. The staff is courteous and well-trained, making your visit smooth and efficient. I highly recommend it for anyone looking for a reliable and full-service fuel station in Rajkot. A definite 5-star experience!