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Response from the owner
28 days ago
Hi Pawan, We sincerely apologize for your recent experience and thank you for bringing this to our attention in such detail. We completely understand how upsetting and unacceptable it is to find a foreign object in your food. Cleanliness and food safety are non-negotiable values for us at Scorpion Café, and this matter is being investigated thoroughly. Our team has already launched an internal hygiene audit and retraining session with our kitchen staff. We are also reviewing our food prep and inspection processes to ensure such an incident cannot happen again. Your feedback has been taken very seriously and is helping us strengthen our quality standards. Please allow us a chance to make this right. You can reach us directly at [email protected] or visit us in person—we’d love to speak with you and offer a resolution. Thank you once again for your honest review, and we hope to earn back your trust. —Team Scorpio Café