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Response from the owner
a month ago
We have no policy or standards of sending low-quality or unfresh food to any of our customers. Every order is prepared with the same quality and care that defines our brand.In your case, due to the shortage of Swiggy/Zomato delivery riders, your food — which was freshly prepared within 15 minutes — reached your location after almost an hour. Naturally, hot food tends to lose its temperature over time, and that is something completely beyond our control.Even then, we ensured your order was delivered to your doorstep, despite the delay being entirely on Zomato’s end, not ours. Please direct your frustration where it actually belongs — we only take responsibility for what we cook, not for third-party delivery inefficiencies.