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Response from the owner
22 days ago
Dear Honey,We are truly sorry to hear about your disappointing experience at Rustic Kerala. It deeply concerns us that your South Indian meal, you felt especially the sambar, was not up to standard. Navratri festivities are going on, due to that we have to make changes to our recipe, and that you encountered issues with receiving a spoon and unorganized waiter service. Spoons and tissues are always kept on the table. We follow a strict policy against drinking and smoking. If you have found such an issue, please report it at the counter; it will be taken care of. This is certainly not the experience we aim to provide, and we sincerely apologize for falling short. We'd appreciate the opportunity to learn more about your visit. Please consider calling us at the number listed on your Google Business Profile to discuss this further.Regards,The Team at Rustic Kerala