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Response from the owner
a month ago
Hey Uppasi,I'm so sorry to hear that you had a disappointing experience at Royal Dine Palanpor today. I can imagine how frustrating it must be to receive a dish that doesn't meet your expectations, especially when it comes to something as important as food quality.I want to assure you that we take your feedback extremely seriously and are truly sorry for the stale chana masala you received. The smell and taste you described are unacceptable, and I apologize for any discomfort or distress it may have caused.I'd like to make things right and invite you to share more details about your experience with me. Please feel free to call me at 097237 07786, and I'll do my best to resolve the issue immediately. Your satisfaction is our top priority, and I want to ensure that you have a better experience with us in the future.Once again, I apologize for the subpar food and appreciate your feedback. Your input will help us to improve and provide a better dining experience for all our customers.Warm Regards,Team Royal Dine Palanpor