Roast and Toast

Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your recent visit did not meet the expectations set by your previous experience with us. Your disappointment is completely understandable, and we deeply regret that we fell short in delivering the quality and consistency we strive for. We sincerely apologize for the issues you faced with the food. Serving cold dishes and a sandwich that wasn’t up to standard is far from the experience we aim to provide. We also regret that the flavors and textures did not meet your expectations. Please rest assured that your feedback has been shared with our kitchen and service teams for immediate improvement. This is not the level of service we are proud of, and we will take corrective actions to ensure such lapses do not occur again. We would be grateful if you could give us another chance to make it up to you. Please reach out to us directly before your next visit, and we’ll ensure you have a much-improved experience that reflects the standards you expect from us.