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Response from the owner
a month ago
Dear guest, Thank you for taking the time to share your experience at Rika. While we are pleased to know that you enjoyed the dinner and cocktails initially, we sincerely regret the unpleasant and uncomfortable situation that followed during the after-party. The incident does not reflect the standards of hospitality and safety we strive to uphold. Your feedback is extremely important, and we will be addressing this matter with our team to ensure that such incidents are prevented in the future. We want every guest to feel safe, respected, and cared for at all times. We truly value your patronage and regret that this experience has impacted your decision not to return. Should you reconsider, we would be grateful for the opportunity to restore your confidence in us and provide the seamless, enjoyable experience you deserve. Regards, Park Hyatt Hyderabad