Rhukra Cake House - Cake Shop in Erode

Dear Mr. Kumar We are always open to customer feedback as it helps us maintain our commitment to quality and transparency. However, we would like to address the concerns raised in your review to provide clarity to both you and our future customers. 1. Pricing & Order Details You ordered a 1 kg banana cake and a 500g chocolate truffle cake with an animals and leaves-themed fondant customisation. As clearly mentioned across all our offerings, customisation carries additional charges, which were also transparently communicated. There was no "price jack-up"; once we explained the breakdown, which when explained you acknowledged and accepted it. 2. Chocolate Croissant Availability On the day of your visit, we had sold out of chocolate croissants as we make fresh batches every day. To accommodate you, we explained and offered a chocolate-dipped butter croissant, which you declined and proceeded to order a butter croissant and coffee. Your review suggests we don’t have chocolate croissants at all, which is incorrect and misleading. 3. Cake Weight Concerns You demanded that we weigh both cakes in front of you without their packaging to verify their weight. Both cakes were over their ordered weight by 100-115 grams, yet you insisted that the cake base was making up the difference. To reassure you, we brought an unused cake base from our kitchen and weighed it separately, proving there was no discrepancy, which you agreed. 4. Packaging Preferences Our packaging is specific to weight tiers and designed to protect cakes from damage while keeping them secure. Since your cake had fondant decorations, we used additional covering on the top to ensure their stability. You requested a larger box, which, though unnecessary as it would increase the free space and make the cake prone to deformation when moved in a speeding vehicle, we provided to accommodate your preference. 5. Overall Experience You highlighted the taste, hygiene and ambiance of our establishment positively, yet your review frames the experience unfairly. Our team was patient, responsive and went to great lengths to address your concerns in real time. As a passionate business, we take great pride in our high-quality ingredients, transparent pricing and excellent customer service, which is why our customers return time and again. We always listen to feedback but also believe in addressing misunderstandings. We appreciate your visit and hope to have you again.