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Response from the owner
15 days ago
Hi Niyati, I'm so sorry to hear that you had a disappointing experience with your Swiggy order from us. I can imagine how frustrating it must be to wait for over an hour only to have the order cancelled without being delivered. The fact that you were told that the items were not available is unacceptable and I apologize for the inconvenience this has caused. I want to assure you that we take situations like this very seriously and are taking immediate action to address the issue. We understand that our customers expect a certain level of service and commitment to delivery, and we fell short of that in your case. I'd like to offer you a gesture of goodwill and would like to discuss a possible resolution with you further. Please know that we value your feedback and would like to make things right. Your satisfaction is our top priority, and I'll do my best to ensure that we improve our service to prevent such incidents in the future. Warm Regards, Team Rajgharana Restaurant Raipur Best Dine In Restaurant in Raipur Coporate Thali & Meal Box Available.