Fast food, Dessert, Vegetarian options
$$$$
Price range per person INR 400 - INR 600
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Try good pizza, broth and rolls to form your opinion about Puri Bakers – The Best Bakery in Dwarka Affordable bakery in Delhi Dwarka. Here you will be offered tasty biscuits, creamy cakes and chocolate eclairs. This place with takeout dishes is good for those clients who like to have a snack on the go. This spot is recommended for the appealing staff. Many guests find that the service is cool. Prices are found reasonable here. Puri Bakers – The Best Bakery in Dwarka Affordable bakery in Delhi Dwarka is famous for its lovely atmosphere. But this place is not highly appreciated by Google users who provided it a below average rating.
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Fast food, Dessert, Vegetarian options
$$$$
Price range per person INR 400 - INR 600
© OpenStreetMaps
contributors
Address
Dwarka Sector 10
G-6, KRISHNA PLAZA, New Delhi, Delhi, India
Features
Delivery
Outdoor seating
Takeaway
Cash only
Wheelchair accessible
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I am writing this with immense frustration and disappointment regarding the appalling service and lack of quality I encountered with my recent order at your Sector 10 Market, Dwarka outlet. This incident not only tarnished the reputation I once held for your brand but also ruined a deeply significant occasion — my father’s 60th birthday.
Despite being warned by over 10 people about your declining standards and poor service, I chose to ignore these reviews, trusting the Puri Bakers I once knew. Regrettably, my experience proved all those concerns true, and worse.
Here’s a summary of the ordeal:
1. Broken Commitments: The promised pickup time was 2 PM. When I arrived at 4:30 PM, the cake was not ready. After waiting for 30 minutes, your staff still failed to provide clarity and casually shrugged off the delay.
2. False Promises: Upon requesting delivery, your team committed to delivering the cake by 6 PM. However, the cake finally arrived at 6:54 PM after multiple calls, excuses, and an utter lack of professionalism.
3. Damaged Product: To add insult to injury, the cake arrived broken. The underliner wasn’t fixed properly, and the careless handling destroyed its appearance, completely ruining its purpose for a milestone celebration.
The delays and the subsequent chaos kept my guests waiting and significantly dampened the spirit of what should have been a joyous occasion. My father, celebrating his 60th birthday, was understandably upset, and your bakery played a major role in spoiling this once-in-a-lifetime moment.
The blatant disregard for your customers' time, emotions, and expectations is appalling. Your team's unprofessionalism, from their communication to their execution, is completely unacceptable. The trust I had in your brand has been shattered, and I can confidently say I will never recommend or return to Puri Bakers after this harrowing experience.
I expect a formal apology and a clear explanation of how you intend to address the glaring issues in your operations and customer service. Failing this, I will not hesitate to share my experience across review platforms and social media to ensure others are aware of the disappointing reality behind your brand.
This is not just about a cake. It’s about your accountability as a business and the trust you’ve blatantly broken. I hope you take this matter as seriously as it deserves.