Fast food, Dessert, Vegetarian options
$$$$
Price range per person INR 200
© OpenStreetMaps
contributors
Add a photo
164 photos
Add a photo
Add your opinion
Perfectly cooked pasta, pizza and broth can make a profound impression on you. Many visitors come to degust good chocolate truffles, chocolate cakes and black forest cakes. Puri Bakers provides food delivery for the convenience of its clients. This place is recommended for the accommodating staff. A number of guests think that the service is spectacular. Also, guests recommend this spot because of attractive prices. It's always good to try something new, enjoying the lovely atmosphere. But people rate Puri Bakers below average on Google.
Frequently mentioned in reviews
See allLess
Visitors' reviews on Puri Bakers
/ 509
Add your review
Fast food, Dessert, Vegetarian options
$$$$
Price range per person INR 200
© OpenStreetMaps
contributors
Address
Plot No.20, G-6, Krishna Plaza, Sector 10, Dwarka, New Delhi, Delhi, India
Features
Delivery
Outdoor seating
Cash only
Takeaway
Report incorrect information
I am writing this with immense frustration and disappointment regarding the appalling service and lack of quality I encountered with my recent order at your Sector 10 Market, Dwarka outlet. This incident not only tarnished the reputation I once held for your brand but also ruined a deeply significant occasion — my father’s 60th birthday.
Despite being warned by over 10 people about your declining standards and poor service, I chose to ignore these reviews, trusting the Puri Bakers I once knew. Regrettably, my experience proved all those concerns true, and worse.
Here’s a summary of the ordeal:
1. Broken Commitments: The promised pickup time was 2 PM. When I arrived at 4:30 PM, the cake was not ready. After waiting for 30 minutes, your staff still failed to provide clarity and casually shrugged off the delay.
2. False Promises: Upon requesting delivery, your team committed to delivering the cake by 6 PM. However, the cake finally arrived at 6:54 PM after multiple calls, excuses, and an utter lack of professionalism.
3. Damaged Product: To add insult to injury, the cake arrived broken. The underliner wasn’t fixed properly, and the careless handling destroyed its appearance, completely ruining its purpose for a milestone celebration.
The delays and the subsequent chaos kept my guests waiting and significantly dampened the spirit of what should have been a joyous occasion. My father, celebrating his 60th birthday, was understandably upset, and your bakery played a major role in spoiling this once-in-a-lifetime moment.
The blatant disregard for your customers' time, emotions, and expectations is appalling. Your team's unprofessionalism, from their communication to their execution, is completely unacceptable. The trust I had in your brand has been shattered, and I can confidently say I will never recommend or return to Puri Bakers after this harrowing experience.
I expect a formal apology and a clear explanation of how you intend to address the glaring issues in your operations and customer service. Failing this, I will not hesitate to share my experience across review platforms and social media to ensure others are aware of the disappointing reality behind your brand.
This is not just about a cake. It’s about your accountability as a business and the trust you’ve blatantly broken. I hope you take this matter as seriously as it deserves.